Refunds, returns & order issues
Furniture can vary greatly in size, handling and made-to-order requirements. Please contact DYKU before sending any item back so the team can review the order and provide the correct return or service instructions.
Damaged, incorrect or incomplete delivery
If an item arrives damaged, materially incorrect or incomplete, contact DYKU as soon as reasonably possible with your order number, photographs/video of the item and packaging, and a description of the issue. This helps us assess replacement, repair, missing-part or refund options.
Change-of-mind requests
Eligibility for a change-of-mind return depends on the product, condition, packaging, delivery route and whether the item was specially sourced or made for you. Contact DYKU before returning anything. Approved returns must follow the return instructions provided by the team.
Custom and made-to-order furniture
Custom, altered, made-to-order or specially sourced furniture may have different cancellation and return conditions agreed with you before production or procurement. Defect or damage claims are still reviewed on their facts and applicable law.
Refunds
Where a refund is approved, it is processed to the original payment method or another method agreed with you, after any required inspection and order reconciliation. Bank/payment-provider processing times are outside DYKU’s direct control.
Consumer rights
Nothing on this page is intended to remove rights that cannot legally be excluded under applicable consumer law.
Contact
Email info@dykustore.com or use the WhatsApp contact shown on the website with your order number.